FAQ

Each FuelRod kit is packaged with a fully charged FuelRod, cables and connectors for USB Type-A to Micro-USB (older Android™ devices), USB-C (newer Android™ phones and tablets) and Apple iPhones® (Gen5+). If your kit is missing a connector, please contact Customer Service.

Yes. FuelRods can charge all phones or tablets using a micro-USB, USB-C, or Apple Lightning charging port.

Yes. You can use any cable with any USB standard connector with the FuelRod.

Yes. As long as the device charging port is a Micro-USB, USB Type C, or Apple compatible. Examples of other devices that may be charged using a FuelRod included: GoPro, PSP, AirPods, Bluetooth Speakers, etc.

In addition to being a great product that can be used over and over again to charge your portable phone or tablet, a FuelRod can be exchanged or “Swapped” for a fresh , fully charged replacement at any FuelRod Kiosk located in many major United States airports, most major theme parks, or other popular locations.

At any FuelRod Kiosk. To find the nearest FuelRod Kiosk, see Locations on our website or download the FuelRod® mobile app. Swap fees may apply. FuelRod kiosks can be found in major airports, theme parks, zoos, convention centers, colleges, and a growing list of locations throughout the United States.

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Please note that we do our best to ensure all locations are shown, but we are constantly expanding, and certain Theme Parks/Venues prohibit us from displaying their locations on our map.

Most of our kiosk locations charge a small fee to swap a FuelRod. The fee will range between $1 and $3 depending on the location/venue. We offer many opportunities to offset this cost through credits when you download the FuelRod app or through discount codes made available to our users throughout the year.

Yes. Using the micro-USB/USB cable that comes in the FuelRod kit, you can recharge it. Simply plug the smaller micro-USB tip into the FuelRod, and the larger USB tip into any USB charging port. The LED light will change from red to green when your FuelRod is fully charged.

If your FuelRod is completely depleted, it will take approximately 3 hours to fully recharge using a wall charger. The LED light will change from red to green indicating the FuelRod is fully charged.

Once a FuelRod has been fully charged, it can be stored up to 8 months before using.

Typically, FuelRods provide 5 to 6 hours of extra run time on your smartphone. A FuelRod has a capacity of 2600 mAh, which is enough energy to substantially charge most mobile phones. The amount of charge a phone receives from a single FuelRod can vary based on many factors such as, your device type, battery size, cellular strength or WIFI connection, apps running in the background, ambient temperature, and current battery charge level.

Keep in mind that you can swap/exchange your used FuelRod for a Fresh one at any FuelRod Kiosk located nationwide.

Yes. When charging, FuelRods will experience a small amount of heating, this is typical for any portable charger.

Yes! These are safe for airplane use, but like any Lithium Ion battery, should remain in your carry-on bag, not in checked luggage. The FuelRod meets or exceeds all standards for air travel.

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Note: with over 43 US international Airports, proud to partner with FuelRod - a kiosk-based mobile charging service for smartphones, tablets and other portable electronic devices. Passengers may purchase a kit complete with a fully charged FuelRod, cables and adaptors to immediately start charging their device. Once the FuelRod is depleted, they may recharge it themselves, or take advantage of our “Swap” service by exchanging the spent FuelRod for a fresh, fully charged replacement at any kiosk in our nationwide network.

FuelRod customer service is available from 6 AM to 9 PM Pacific Time by dialing 1-844-383-5763 (1-844-FUELROD), you may also use the “Contact Us” tab in the FuelRod® Mobile App or go to CONTACT US on our website www.fuel-rod.com

Our app lets you have a touchless experience when purchasing or swapping out FuelRods on the go, easy pay option with your phone, and able to locate the nearest FuelRod kiosk. You will also have a direct hotline access to our customer support team during our business hours, and best of all, receive a $5 credit for signing up and additional $1 credit for any purchases made in the mobile app.

The FuelRod App is available for download on iPhone® at the App Store and for Android™ on Google Play.